1. Introduction
At Holy Tennis, we are committed to making your shopping experience smooth, secure, and flexible. This Payment Policy outlines the accepted methods of payment, billing terms, and related conditions applicable to all purchases made on www.holytennis.com. By placing an order with us, you agree to the terms of this policy.

2. Accepted Payment Methods
We accept a variety of secure and convenient payment options to accommodate customers worldwide. These include major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Klarna. Klarna allows eligible customers to choose flexible payment options such as "Pay Later" or installment-based financing, depending on location and approval from Klarna's platform. Please note that Klarna services are subject to their own terms and conditions.

3. Currency and Pricing
All prices on our website are displayed in Euros (€), unless otherwise stated. The total amount payable at checkout includes the product price, applicable taxes (such as VAT), and shipping fees. Currency conversion fees or international transaction charges imposed by your card issuer or payment provider are your responsibility.

4. Klarna Payments
When selecting Klarna at checkout, you may be offered options like "Pay Now," "Pay Later," or "Pay in Installments" depending on your eligibility and local availability. Holy Tennis is not responsible for any approvals, rejections, or fees associated with your Klarna account. For questions about Klarna payments, please refer to Klarna's customer support or visit www.klarna.com.

5. Payment Confirmation
Upon successful checkout, you will receive an email confirmation summarizing your order and payment details. If you do not receive this confirmation within 24 hours, please check your spam folder or contact us at info@holytennis.com. Orders will not be processed until full payment has been authorized.

6. Order Verification and Fraud Prevention
We reserve the right to conduct additional verification for any order flagged by our payment processor or internal checks. In such cases, we may request identity verification or confirmation of payment authorization. Orders that cannot be verified may be delayed or cancelled. This is to protect both you and Holy Tennis from fraudulent transactions.

7. Secure Transactions
All payments on our site are processed using secure encryption protocols via trusted third-party gateways. We do not store your full credit card information on our servers. Our checkout process is PCI-DSS compliant to ensure the highest standards of security.

8. Payment Errors or Declines
If your payment is declined or encounters an error, your order will not be processed. Please verify your payment information and try again or use an alternative method. If the problem persists, contact your financial institution or email us at info@holytennis.com for further assistance.

9. Taxes and Duties
For customers within the European Union, all prices include VAT as required by law. International customers outside the EU may be subject to additional import taxes, customs duties, or fees upon delivery. These charges are not included in the purchase price and are the buyer’s responsibility.

10. Refunds and Reversals
If your order qualifies for a refund under our Return & Refund Policy, we will process the reimbursement to your original payment method. Refunds may take up to 10 business days to appear on your statement, depending on your provider. We do not issue refunds to alternate accounts or in cash.

11. Unauthorized Transactions
If you suspect that your card or account was used to make a purchase without your permission, contact your bank or payment provider immediately and notify us at info@holytennis.com. We take all instances of fraud seriously and will assist in resolving the matter to the best of our ability.

12. Policy Updates
We may update this Payment Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of our website after changes indicates acceptance of the revised terms.

13. Contact Information
If you have any questions regarding our payment terms or experience issues during checkout, we’re here to help:

Holy Tennis
Email: info@holytennis.com
Contact Form